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Cancellation Policy

Booking and Scheduling Appointment Confirmation: All appointments must be confirmed via email, phone, or our online booking system. Rescheduling and Cancellations: Clients must provide at least 24 hours' notice to reschedule or cancel an appointment. Failure to do so may result in a cancellation fee of 50% of the scheduled service cost. Arrival Time: While we strive to arrive at the scheduled time, we allow a window of 30 minutes before or after the scheduled time due to unforeseen circumstances (e.g., traffic, previous job overruns). Payments and Pricing Payment Methods: We accept cash, checks, and major credit cards. Payments are due upon completion of the service unless prior arrangements have been made. Pricing: All prices are subject to change and will be confirmed at the time of booking. Additional charges may apply for custom requests or excessive dirtiness. Late Payments: Payments not made within 14 days of the service date will incur a late fee of 10% of the total invoice amount. Client Responsibilities Access to Property: Clients must ensure that our cleaning team has access to the property at the scheduled time. Failure to provide access will result in a cancellation fee. Safety and Hazards: Clients must inform NeatFreak Home Cleaning Services LLC of any potential hazards, slippery surfaces, or dangerous areas within the property. Valuables: It is the client's responsibility to secure any valuable items before the cleaning service. NeatFreak Home Cleaning Services LLC is not responsible for damage or loss of unsecured valuables.