Dear Valued Customer,
At NeatFreak Home Cleaning Services LLC, your trust and safety are our top priorities. We are writing to you today not just as your cleaning provider but also as a member of your community who deeply cares about your well-being—both in your home and online.
In recent months, there has been a significant rise in scam attempts, fraudulent messages, and malicious phone calls targeting individuals and small businesses across the country. These criminals often impersonate legitimate service providers, government agencies, or well-known brands to steal personal information or money.
Here’s how you can stay safe and protected:
1. Be Cautious of Unsolicited Calls or Messages
Scammers may call or text pretending to be from a cleaning company, insurance company, or even a technology company claiming you owe a balance or need to “confirm” personal details.
NeatFreak will NEVER:
• Ask for personal or banking information over a phone call or text message.
• Request payment via gift cards, wire transfer, or cryptocurrency.
• Pressure you into immediate action.
According to the Federal Communications Commission (FCC), never share personal information with unsolicited callers or messages, and hang up if the caller pressures you or threatens consequences (FCC, 2023 (https://www.fcc.gov/consumers/guides/spoofing-and-caller-id)).
2. Verify All Communications
If you ever receive a suspicious message claiming to be from NeatFreak or any other company, contact us directly through our official website or verified phone number. Do not click on links or download attachments from unfamiliar emails or texts.
The Federal Trade Commission (FTC) warns that phishing emails and texts often look very real, using logos or language that seems legitimate. Always verify the source (FTC, 2023 (https://consumer.ftc.gov/articles/how-recognize-and-avoid-phishing-scams)).
3. Use Strong Passwords and Protect Your Accounts
If you book services online, make sure your password is strong and unique. Avoid using the same password across multiple accounts. Enable two-factor authentication when available.
As per CISA (Cybersecurity & Infrastructure Security Agency), using strong and varied passwords significantly reduces your vulnerability to data breaches (CISA, 2022 (https://www.cisa.gov/news-events/news/are-your-passwords-strong-enough)).
4. Report Suspicious Activity
If you believe you’ve been targeted by a scam involving someone pretending to be affiliated with NeatFreak Home Cleaning Services LLC, please report it to us immediately through our business phone line. It is first recommended to contact your financial institutions to notify them of the suspicious activity and if they were provided any important account information, have them place a hold onto your account. You should also report scams to the FTC at ReportFraud.ftc.gov (https://reportfraud.ftc.gov).
Your Peace of Mind Matters
At NeatFreak, we are committed not just to keeping your home clean—but to helping you stay informed and secure. We encourage you to share this message with your friends, family, and neighbors so we can all remain vigilant together.
Thank you for being a valued part of the NeatFreak family.
Sincerely,
NeatFreak Home Cleaning Services LLC
Clean Home. Clear Mind. Safe Community.